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When claws come out in any organization, morale dips and tension rises. Profitability often suffers. To achieve your potential, you need to manage for high morale and harmony. James Dunn worked as mediator and trainer of mediators for Community Boards in San Francisco during the 1980s. He also coordinated a statewide arbitration program in California from 1981 to 1985. He understands how conflict develops and festers, and can show you how to use humor and employee recognition to sidestep conflicts. |
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Trillion Publishing, LLC . PO Box 1374 . Sebastopol, CA . 95473 . 707-823-3110 |
